I opted to have a K98 stock shipped via USPS priority mail based on the firm offer of "guaranteed" 3-4 day delivery, e tracking and delivery confirmation. Item posted on tracking site as shipped on 12/13/10 and expected delivery NLT 12/15/10. They could not locate the pakage nor did they update the tracking site until AFTER it was delivered on 12/20/10. Yeah its Xmas and Yeah its not one of their standard box sizes but when they take your money based on the "guarantees" they freely make, its time to rethink mailing stuff.
Heres their flimsy response:
"I regret learning of the inconvenience you have experienced. Track and confirm states your item was delivered on 12/20/2010.
We work very hard to offer good service to our customers, and it is genuinely disappointing to hear about instances when we simply do not meet your needs or achieve our service standards. Our operating standard for Priority Mail is 2-3 days, measured from Post Office™ to Post Office™. Due to the economical and competitive rates of Priority Mail, we do not provide a guarantee like our Express Mail service, nor can we track shipments as they move through our network. The delivery period you reported is certainly beyond our service standard, and I apologize for the inconvenience you incurred as a result.
The Postal Service™ monitors feedback from customers like yourself, identifying patterns that permit us to take corrective measures in certain areas.
Despite your obvious disappointment with this mailing, we assure you it does not reflect our usual service and hope you permit us another opportunity to serve you in the future.
Please accept our sincere apology for any inconvenience this matter may have caused you.
Diane Heard"
Consider this hassle before you choose USPS for your shipping needs.
After reading all the response I want to make some points clear.
When i questioned USPS employees they flat guaranteed me it would be delivered within the time promised and extolled the virtues of their tracking services. Shoulda known then it was BS and now know better. The total inability to locate the item exacerbated my fear that it had been lost.
This is Not about veterans/employees. Hey I'm a vietnam vet and an ex gov't drone. (Not USPS) The USPS employees didn't act inheirently lazy or stupid when they first started. They become that way due to the system under which they must work. One cure is to demand all or part of your money back when they fail to deliver!! I am, and will continue to do so. Failure to provide goods or services is theft in my mind. It's sad that asking for a refund from them is probably tantamount to committing a terrorist act.
Heres their flimsy response:
"I regret learning of the inconvenience you have experienced. Track and confirm states your item was delivered on 12/20/2010.
We work very hard to offer good service to our customers, and it is genuinely disappointing to hear about instances when we simply do not meet your needs or achieve our service standards. Our operating standard for Priority Mail is 2-3 days, measured from Post Office™ to Post Office™. Due to the economical and competitive rates of Priority Mail, we do not provide a guarantee like our Express Mail service, nor can we track shipments as they move through our network. The delivery period you reported is certainly beyond our service standard, and I apologize for the inconvenience you incurred as a result.
The Postal Service™ monitors feedback from customers like yourself, identifying patterns that permit us to take corrective measures in certain areas.
Despite your obvious disappointment with this mailing, we assure you it does not reflect our usual service and hope you permit us another opportunity to serve you in the future.
Please accept our sincere apology for any inconvenience this matter may have caused you.
Diane Heard"
Consider this hassle before you choose USPS for your shipping needs.
After reading all the response I want to make some points clear.
When i questioned USPS employees they flat guaranteed me it would be delivered within the time promised and extolled the virtues of their tracking services. Shoulda known then it was BS and now know better. The total inability to locate the item exacerbated my fear that it had been lost.
This is Not about veterans/employees. Hey I'm a vietnam vet and an ex gov't drone. (Not USPS) The USPS employees didn't act inheirently lazy or stupid when they first started. They become that way due to the system under which they must work. One cure is to demand all or part of your money back when they fail to deliver!! I am, and will continue to do so. Failure to provide goods or services is theft in my mind. It's sad that asking for a refund from them is probably tantamount to committing a terrorist act.