There is nothing wrong with your gun other than its poor support by the manufacturer. The 1400 will continue to function long after a Remington 1100 succumbs to an equal degree of neglect. The comparison between the 2 didn't salvage the 1400's reputation. The 1400 II has a 2 shot magazine and a plastic bolt release that is weak. The 1100 has a more comfortable stock design and a magazine that will unplugged hold 4- 2 3/4" rounds. For a long time the High Overall 12gauge NSSA record was held by shooting legend Wayne Mayes shooting a 1400 named "Blondie" (she had a yellow maple stock). Mr. Mayes could probably have achieved that record shooting any gun that would reliably function but he shot Blondie for years.